 Help? > GuaranteeOur Promise to Our Customers When you buy through Peak Seats, we are providing you with much, much more than tickets to concert, theatre, comedy, and sporting events. We’re providing you with an experience. We’re providing you with memories. Maybe it’s the first baseball game your son has ever seen and the best one he’s likely to remember. Maybe it’s that band you saw 40 years ago and now can see again one more time. Regardless, the fact remains that event tickets bring you much more than simple entertainment. You’re buying a treasured moment through Peak Seats and we’re well aware of that. That’s why we don’t think our responsibilities begin and end with the order confirmation. Instead, we provide you with extra customer service options to complement your order experience and ensure that it’s the best that it can be.
Bottom Line: We at Peak Seats don’t consider our job done when your money is deposited in our bank account, but when your experience is over with and you’ve made special memories to share with friends and family.
Our Goal: To provide you with extra customer service perks to fill in all the cracks and crevices of an order experience so that, when you pause Life and sneak off to an event, you can make the most of it! Call Center Customer Service We at Peak Seats believe that personal communication with customers is the key to any order experience. That’s why our Call Center is open for longer hours and on more days than any of our competitors. You can reach us at 7AM seven days a week or even at yawn-inducing 1AM. We sleep as little as possible because we know that your order concerns and worries do not. So give us a call and we’ll be more than happy to lend a hand and help you with your ticket order!
You can reach our Call Center toll free at 1.855.379.4515.
You can email us at customersupport@peakseats.com. Our Guarantee Peak Seats values your business and your loyalty. We are here to ensure your ticket buying experience is fun and as best as it can possibly be as we support you with our 100% buyer guarantee. From beginning to end, we protect your transaction from fraud using the industry’s largest ticket inventory and a SSL secure website. Our 100% guarantee to our buyers: · Your tickets will arrive in time for the event Your tickets will be delivered to the billing address you provide; most tickets are shipped via Federal Express. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs. · The tickets are guaranteed to be 100% real Unless otherwise noted as part of the ticket description, any tickets you buy from Peak Seats are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, Peak Seats will investigate the incident and will refund the full cost of tickets, including shipping and service fees, if we find that the mistake was ours. · Complete refund if event is canceled If event is permanently canceled, Peak Seats will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees. |