Frequently Asked Questions

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• Do you have any discount codes available?

  Discount codes for Peak Seats are given out to select customers or can be accessed often via our Facebook page or our Twitter feed. There are some customers that have been provided lifetime discount codes.  Send us an email and we will let you know how you can get one too!  Discount codes work on our website, our mobile site, our mobile apps and with phone orders.  Please note that there are many fake codes circulating out in cyberspace - so be wary! We can only guarantee discount codes that are advertised by Peak Seats. 

• Do prices go down/up as the event gets closer?

  YES!  Ticket prices often go down as the event gets closer.  You can always come back to our site and check prices on a regular basis or download our Free Mobile Ticket App to follow ticket prices on the go in real time.

• Is Peak Seats a legitimate source for tickets?

  Absolutely; all the event tickets listed on Peak Seats are guaranteed to be legitimate and valid for event entry. We can promise this because we only let registered ticket-selling companies and trusted individuals resell tickets throughout online exchange. This ensures that you’ll be buying tickets from professionals who sell tickets for a living and who feed their families by providing customers with valid inventory. It’s also true that the Peak Seats model means that your seller’s identity is revealed to you directly (which means that sellers put their own reputations at stake when they supply you with tickets). We at Peak Seats furthermore guarantee authenticity from our sellers through a tight rating system that ranks sellers and limits their selling abilities in response to any indiscretions.

• When will my tickets be shipped?

  Ticket delivery can vary extensively event-by-event.  Tickets will always be shipped as soon as they are available.  It’s sometimes true that some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. These tickets then have to make their way to Peak Seats before they are sent out to the customer. (Some sellers even access tickets from other sellers and so have to wait until they receive the tickets concerned before acting to supply the end customer.)  The above realities mean that tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can also always contact us if you have any questions or concerns about ticket delivery.  Please note that we at Peak Seats realize that many people are anxious about receiving their ticket purchase and so we have done our best to create an email structure that keeps you well informed of your tickets’ delivery status. Thus, you will receive an email… If your ticket shipment is delayed. When a FedEx tracking number is created for your order. When your tickets ship. When your tickets are delivered.

• Why is the price on my tickets different from the price I paid for them?

  The ticket inventory listed through Peak Seats are tickets to popular entertainment events. This means that we are also re-pricing the tickets concerned based on their perception of an event’s popularity. Over half the tickets on the secondary market are sold at or below face value.  The mark-up in ticket prices on other more popular inventory is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets so that consumers can later purchase them at more convenient intervals. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers.The basic purpose of the resale market itself is to keep tickets on the market longer than they'd normally be available. The added markup in price is what prevents event tickets from being bought up too quickly and thus what keeps them accessible even a few weeks before the event.

• Can I order tickets the same day of an event and, if so, how?

  You can only access tickets the same day of an event if the tickets can be set up for local pickup, will call, or email. “Local pickup” means that you will pick up the tickets at a location local to the venue. “Will call” means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game). “Email” simply means the tickets will be e-mailed to you at our discretion. Some sellers will notate either one or all of the two methods explicitly on the ticket listing or present one or more specific options during checkout. Other sellers default to “Near-Term Special Delivery” (aka: they can likely provide tickets using one of the three methods, but you will need to contact the seller proactively to arrange delivery). You might also notice some ticket listings that advertise "Last Minute Pickup" as a possible near-term delivery method during checkout. This delivery method is equivalent to local pickup and means that you'll pick-up the tickets concerned no sooner than 2 hours before the event at an office within a few miles from the venue. Either way, once you place a near-term order, it’s always a good idea to get in contact with the ticket seller of your purchase to confirm the delivery process. 

• Why is the name on my ticket someone else’s?

  The name on a customer’s ticket will be the name of a representative from the seller’s office who initially bought the ticket. This therefore means that your name will not be located on any ticket that you buy through Peak Seats. Please nevertheless note that the naming issue will not affect your ability to access the event. The main thing that matters is that the bar code on the ticket scans during venue entry. (Names don’t matter or else people wouldn’t be able to give away tickets as gifts to friends or family.) 

• Are the seats listed on your website side-by-side?

  All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren’t together must be advertised as being (eg) “piggybacked” or “split” above a certain purchase quantity.

• Where can I find seat numbers for ticket listings?

  Peak Seats doesn't advertise seat numbers publically for varied reasons… 1) Privacy: Some ticket providers are season ticket holders, so revealing seat information would de facto reveal their identity. 2) Uncertainty: Some ticket providers simply may not know which seats they’re going to distribute to certain customers right immediately after a purchase. These ticket providers may instead wait to distribute their ticket inventory based on what other people order from their listing. This is to ensure that as many people as possible are accommodated with consecutive and acceptable seating. 3) Double-Ordering: There’s often a delay in ticket providers being able to remove ticket inventory from websites once a certain set of tickets is purchased. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time. This would prompt a large number of rejected orders and thus a large number of disappointed customers. 

• Why do you use FedEx for ticket shipment?

  The various sellers who list tickets on our website ship tickets via FedEx due to security and customer service concerns. Tickets, like money, are one-of-a-kind items that can’t often be reprinted or replaced if lost in the mail. The speedy and secure delivery provided by FedEx ensures that tickets will arrive promptly after they are shipped. (Please note that FedEx shipping doesn’t mean tickets will necessarily ship immediately after an order is placed. FedEx shipping speeds only refer to the speed at which you will receive tickets after the tickets themselves are shipped.) 

• How can I track my ticket package?

  You can track your ticket package using the FedEx tracking number you’ll receive after placing an order through our website or mobile apps. This number is generated by the ticket seller of the order and will be sent to you in an email by Peak Seats. You will receive one email when a tracking number is created and one email when the tickets actually ship.

• Will I get my tickets before the event?

  All tickets are guaranteed to be delivered in time for the event once a ticket order is accepted by the seller concerned. Sellers who don't provide customers with their tickets will have to refund 100% of the order total (see our guarantee). Sellers also have to endure numerous penalties in our rating system for “busting” orders. (The rating system determines what tickets sellers can list, how and when they can list them, what they're charged for doing so -- etc.) Sellers therefore have every incentive to fulfill a purchase and to do so as quickly as possible. 

• How soon will I receive emailable tickets?

  Tickets aren't always available for immediate e-delivery after order placement due to the fact that some primary ticket providers don't distribute electronic tickets until closer to the event itself. 

• What happens if I’m not home to sign for tickets from FedEx?

  FedEx typically tries to delivery tickets on three consecutive business days and should leave a door tag each time they stop by your address. FedEx then holds the package at a local facility for a few days before returning it back to us.

• Who can sign for FedEx shipments?

  FedEx usually accepts the signature of anyone over the age of 18 (some FedEx drivers accept signatures from younger people). Please note that the person who signs for the package does not have to be the package recipient. This policy does not always apply when a customer accesses tickets from a local FedEx facility (aka: FedEx usually requires the actual customer to pick up reserved packages). 

• FedEx claims my tickets have been delivered, but I don’t have them.

  There are three things you should do:

   1) Look outside your home for the tickets very closely (FedEx personnel sometimes hide tickets in unseen areas so as to prevent any package theft).

   2) Call FedEx (1-800-463-3339) with your tracking number to ask for more information (since FedEx was the last one possessed had your tickets).

   3) Call our customer service number (1.866.459.9233) to see if there are alternative ways for you to re-access the tickets (no promises here, but it’s certainly worth a shot!)

• Do you have handicap seating for X event?

  We can only guarantee that seats labeled as “handicap accessible” or “WC” (wheelchair accessible) are regarded as disability-access. Whether or not a given seat is deemed handicap accessible is solely based on the venue’s judgement. Customers could always check venue websites for certain areas deemed “handicap accessible” as a way to get a better idea about where easy-access seating might be located.

• Can I combine shipping on multiple orders?

  Customers generally can’t combine shipping fees on multiple orders because some of the tickets listed on our websites are listed by different ticket-selling companies and trusted individuals scattered throughout the United States (and beyond). It’s therefore likely that multiple ticket orders will be shipped from different locations by different people at different times.

• Are ticket orders charged in US dollars?

  Almost all ticket orders placed through Peak Seats are charged in US dollars (this is mentioned on every checkout page). Select few events may appear in British pounds (only for UK or European events). Please note that exchange charges (if applicable) for non-US customers may apply to ticket orders placed through Peak Seats. 

• What happens if an event is cancelled or never occurs?

  Cancelled events (including never-played sporting events) entitle customers to a full refund (minus shipping) of their order total. 

• What happens if an event is postponed?

  Postponed events mean that the event tickets possessed by a customer will be valid for the new date of the event concerned. Please note that event postponement does not entitle customers to a refund of their ticket purchase.  Please also note that event cancellations are considered postponements until cancellation is officially announced.

• What happens if an event is postponed?

  Postponed events mean that the event tickets possessed by a customer will be valid for the new date of the event concerned. Please note that event postponement does not entitle customers to a refund of their ticket purchase.  Please also note that event cancellations are considered postponements until cancellation is officially announced.

• Is Peak Seats a secure website?

  Peak Seats is completely PCI Compliant and is tested daily for computer security and authenticity. We also have the latest fraud protection technology installed in our system so as to assure customers a secure buying experience.

• Why is my event registered as starting at 3:30AM?

  It's common in event ticketing to list 3:30AM as the start time for an event if the actual start time hasn't been decided at any given time. Customers should stay tuned to updates via email from Peak Seats or via the internet for any time updates. 

• Where can I park at the venue? Do they allow alcohol at the venue? Can I bring a camera to the event? I have a young child. Does he/she need a ticket, too?

  The aforementioned queries are all venue-related questions that should be directed towards the venue where a given event is occurring. We at Peak Seats are not directly affiliated with venues and so are not familiarized with individual venue policies.